General Return Policy

  • 30-Day Return Window: Customers have 30 days after receiving an item to request a return.
  • Condition for Return: To be eligible, items must be in the same condition as received: unworn or unused, with tags, and in original packaging. A receipt or proof of purchase is required.
  • Initiating a Return: Start your return by contacting us at Send returns to 55 Crossway E, Unit B, Bohemia, NY 11716, United States.
  • Return Process: Upon acceptance, we’ll send a return shipping label and instructions. Items sent back without a return request will not be accepted.
  • Contact for Queries: For return questions, email

Damages and Issues

  • Inspect your order upon reception. Contact us immediately if the item is defective, damaged, or incorrect to resolve the issue.

Exceptions / Non-Returnable Items

  • Non-returnable items include perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, and gift cards. Contact us for questions about specific items.


  • First, return the original item. After approval, order the desired item. Customers are responsible for additional shipping costs. Returns or exchanges not due to ASA TECHMED error or outside the 30-day window require customer-paid shipping fees.


  • We’ll notify you upon receipt and inspection of your return. If approved, a refund will be processed within 10 business days to your original payment method. Processing times may vary for banks or credit card companies.
  • Contact us at if over 30 business days have passed since the return approval.

Oversized Product Return Policy

Return Eligibility:

  • Time Frame: Within 30 days of delivery.
  • Condition of Product: Must be in original condition, unused, and in original packaging. Non-compliant items will be rejected.
  • Proof of Purchase: Required for all returns.

Restocking Fee:

  • A 20% restocking fee is applied to all oversized product returns, covering processing and restocking costs.

Return Process for Oversized Products:

  • Initiating a Return: Contact us at or +1 (631) 242 8161. Provide order number and return reason.
  • Shipping Instructions: Detailed instructions provided upon approval. Shipping costs are the responsibility of the customer and non-refundable.
  • Inspection and Refund: Approval or rejection of your refund will be communicated. Approved refunds are issued minus the restocking fee.

Exchanges for Oversized Products:

  • For defective or damaged items upon delivery. Contact us for the same item exchange.

For oversized product return queries, contact or call +1 (631) 242 8161.